No, that's not a line from a James Bond movie, or what you might hear during a game of Dungeons and Dragons.It's what I say to Edina tech support every time I call with a (for me) headscratcher . . . . like 5 minutes ago -- solved by Thu in about 30 seconds.
(If you're not familiar with the phenomenon, "shadowing" allows remote tech support to see what you see on your desktop.)
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