"Service Minus" Plan

Covered by a Home Warranty?

Don't Be So Sure

It's supposed to be the CenterPoint Energy "Service Plus" Plan: a home warranty that covers some (or all) of the appliances in a home, depending on what coverage the homeowner selects (and corresponding monthly premium they pay).

However, depending on the age and make of the appliances in a home, it can very quickly turn into the "Service Minus" plan.

As in, the problem(s) aren't covered.

0-for-2

A client of mine has now had that experience twice in three days.

First, their SubZero fridge developed a problem that wasn't covered; according to the CenterPoint Energy repairman, Service Plus doesn't cover "closed system" repairs -- which, of course, was what was needed.

Today, the contractor who came out to fix the broken central a/c said the problem had to do with malfunctioning zones.

Surprise, surprise, that's not covered; the client now needs to call a "zoned system contractor."

Think you're covered by a home warranty plan?

Better check the fine print.